Refund and Returns Policy

Refund Policy for Hair By Sway

At Hair By Sway, we want to ensure your satisfaction with our products. Please read our Refund Policy carefully to understand the terms and conditions surrounding refunds.

1. Returns and Refunds: We gladly accept returns for a refund within 30 days of the date of purchase. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Hair By Sway reserves the right to refuse refunds for items that do not meet these criteria.

2. How to Initiate a Return: To initiate a return, please contact our customer service team at contact@hairbysway.com with your order number and a brief explanation of the reason for the return. Our team will provide you with further instructions on how to proceed.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

5. Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, please check your bank account and contact your credit card company. It may take some time for the refund to be officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at contact@hairbysway.com.

6. Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Non-Refundable Items: Certain items are non-refundable, including gift cards. Gift cards are not eligible for return or refund.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at contact@hairbysway.com with photos of the damaged or defective product. We will assist you in resolving the issue promptly.

Hair By Sway reserves the right to update or modify this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

If you have any questions or concerns regarding our Refund Policy, please contact us at contact@hairbysway.com.

Thank you for choosing Hair By Sway. We appreciate your trust and value your satisfaction.